IT Applications Manager with Coupa
Posted Today by P2PSoftTek Inc
Negotiable
Undetermined
Remote
Remote
Summary: The IT Applications Manager with Coupa experience is responsible for overseeing key enterprise applications, including NetSuite, Concur, Celigo, and Coupa. This role involves technical management, troubleshooting, stakeholder communication, and continuous improvement of software systems. The manager will collaborate with business and IT teams to ensure data accuracy and compliance while supporting system design and implementation. A strong focus on service, communication, and process optimization is essential for success in this position.
Key Responsibilities:
- Act as the system manager for key enterprise applications, overseeing configuration, administration, and ongoing technical management for NetSuite, Concur, Celigo, and Coupa.
- Serve as a technical expert, providing advanced troubleshooting, guidance, and mentorship to team members and stakeholders.
- Handle escalations for complex technical issues, ensuring timely resolution and communication with affected parties.
- Develop, review, and maintain code/scripts/integrations as needed to support application integrations, automation, and enhancements.
- Advise internal stakeholders, manage stakeholder expectations, and ensure business needs are well-communicated and met.
- Gather, analyze, and translate business requirements into functional specifications, ensuring solutions align with organizational goals and IT standards.
- Create detailed use cases or workflow diagrams to support solution design and implementation, ensuring technical requirements are clearly communicated.
- Manage continuous improvement of major software systems.
- Collaborate with Business Teams (Finance) and IT teams to streamline workflows, resolve system issues, and ensure data accuracy and compliance across financial operations.
- Support system design, testing, and implementation to deliver high-quality technology solutions.
- Manage and optimize systems including NetSuite, Coupa, Celigo, and Concur to support accounting, procurement, expense management, and asset tracking processes.
- Act as system administrator for NetSuite, Coupa, Celigo, and Concur, with responsibilities to oversee user provisioning and first line support.
- Develop test plans, coordinate user acceptance testing (UAT), and validate deliverables.
- Assist in managing change requests and impact analysis.
- Serve as a point of contact between IT and business teams, ensuring clear and timely communication.
- Build strong working relationships with cross-functional teams; influence decisions and facilitate consensus.
- Identify opportunities to optimize processes and systems; proactively share those opportunities and evaluate risks associated with business decisions that may impact capability enablement.
- Contribute to technology roadmap assessments and business alignment.
- Participate in tracking business KPIs post-implementation.
Key Skills:
- A strong attitude of service.
- Comfortable communicating cross-functionally at all management levels.
- Exceptional English written and verbal communications skills.
- Top-notch organization skills with attention to detail; ability to multi-task, work independently and adapt to changing priorities; attention to detail; positive client service attitude.
- Strong business acumen and exceptional interpersonal skills.
- Experience supporting various software applications, such as NetSuite and Concur.
- Experience in requirements gathering, process modeling, and stakeholder management.
- Experience supporting Life Sciences/Pharma/Medical Devices/Healthcare industries preferred.
- BA preferably in Accounting, Information Technology or related fields.
- 8+ years in the BioTech/Pharma sector.
- Experience supporting various software applications, such as NetSuite, DocuSign, Concur, Celigo, Coupa and other business SaaS application, including “regulated” systems (GxP & SOX).
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Applications Manager with Coupa exp
Remote
Responsibilities:
Act as the system manager for key enterprise applications, overseeing configuration, administration, and ongoing technical management for NetSuite, Concur, Celigo and Coupa.
Serve as a technical expert, providing advanced troubleshooting, guidance, and mentorship to team members and stakeholders.
Handle escalations for complex technical issues, ensuring timely resolution and communication with affected parties.
Develop, review, and maintain code/scripts/integrations as needed to support application integrations, automation, and enhancements.
Advise internal stakeholders, manage stakeholder expectations, and ensure business needs are well-communicated and met.
Gather, analyze, and translate business requirements into functional specifications, ensuring solutions align with organizational goals and IT standards.
Create detailed use cases or workflow diagrams to support solution design and implementation, ensuring technical requirements are clearly communicated.
Manage continuous improvement of major software systems.
Collaborate with Business Teams (Finance) and IT teams to streamline workflows, resolve system issues, and ensure data accuracy and compliance across financial operations.
Support system design, testing, and implementation to deliver high-quality technology solutions.
Manage and optimize systems including NetSuite, Coupa, Celigo and Concur to support accounting, procurement, expense management, and asset tracking processes. Act as system administrator for NetSuite, Coupa, Celigo and Concur, with responsibilities to oversee user provisioning and first line support.
Develop test plans, coordinate user acceptance testing (UAT), and validate deliverables.
Assist in managing change requests and impact analysis.
Serve as a point of contact between IT and business teams, ensuring clear and timely communication.
Build strong working relationships with cross-functional teams; influence decisions and facilitate consensus.
Identify opportunities to optimize processes and systems; proactively share those opportunities and evaluate risks associated with business decisions that may impact capability enablement.
Contribute to technology roadmap assessments and business alignment.
Participate in tracking business KPIs post-implementation.
Preferred Skills, Qualifications and Technical Proficiencies:
A strong attitude of service
Comfortable communicating cross-functionally at all management levels
Exceptional English written and verbal communications skills
Top-notch organization skills with attention to detail; ability to multi-task, work independently and adapt to changing priorities; attention to detail; positive client service attitude
Strong business acumen and exceptional interpersonal skills
Experience supporting various software applications, such as NetSuite and Concur
Experience in requirements gathering, process modeling, and stakeholder management
Experience supporting Life Sciences/Pharma/Medical Devices/Healthcare industries preferred
Preferred Education and Experience:
BA preferably in Accounting, Information Technology or related fields
8+ years in the BioTech/Pharma sector
Experience supporting various software applications, such as NetSuite, DocuSign, Concur, Celigo, Coupa and other business SaaS application, including “regulated” systems (GxP & SOX).