Interoperability Implementation Manager at Remote

Role: Interoperability Implementation Manager

Location: REMOTE

Responsibilities

• Lead and actively participate in meetings with client/provider organization leadership, and internal teams, driving customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies
• Serve as primary point of contact with accountability for provider EMR integration success
• Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
• Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks
• Manage the administrative backbone of implementation projects: taking detailed notes, tracking action items, timelines, decisions, entering and managing data into systems
• Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
• Engage in cross-team collaboration, investigation, and issue resolution
• Manage project timelines, milestones, and delivery commitments
• Execute implementation and support tasks such as administrative set up, test data setup, system configuration, product demonstrations and training, issue investigation, and active problem solving
• Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation
• Troubleshoot issues and identify solutions, in collaboration with team colleagues
• Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics
• Utilize standardized processes, templates, and self-service tools to scale efficiently
• Identify and escalate risks, blockers, and dependencies
• Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership

Requirements

• Bachelor's degree in a related field
• 3+ years implementing complex healthcare software with provider practices
• 3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR services)
• Clear understanding of provider workflows, risk adjustment, and quality of care
• Excellent project management and cross-functional coordination skills
• Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics
• Proficient with technical integration products and concepts (APIs, data feeds, EMR config)
• Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies
• Ability to manage multiple concurrent implementations
• High ownership mindset and bias toward hands-on execution

Competencies: Communicates Effectively

Exchanging ideas, knowledge, and data so that the message is received and understood