Interim HR Shared Services Manager

Summary: The Interim HR Shared Services Manager will oversee the daily operations of the HR shared services function for a global charity. This fully remote role requires leadership of a small team and collaboration with global offices to manage payroll and employee queries. The position is initially offered as a fixed-term contract with an emphasis on process improvement and data accuracy. The ideal candidate will have experience in HR shared services and global payroll management.

Key Responsibilities:

• Lead the HR Shared Services function, line managing a team of 3.
• Support on the global payroll via an external payroll vendor.
• Contract management.
• Utilise the ticketing system to triage and resolve employee queries via the help desk.
• Ensure SLA deadlines and data accuracy are met.
• Provide continuous process improvements.
• Advise on process and policy improvement and advise managers accurately.
• HR System updates with a key focus on absence management data accuracy.
• Liaise with the global offices to support with global HR queries.

Key Skills:

• Experience working in a HR Shared Services and ticketing system environment.
• Previous line management experience.
• Experience leading payroll.
• Global experience essential.
• Charity experience desirable.

Salary (Rate): £60,000 yearly

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other