Integration/Operation Manager

Required Skills: Datapower, MFT, MQ, IBM, Production support, Splunk, EDI X12, SQL, Production Issue SEV 1, 2, 3, 4 triage, Incident Management (ServiceNow, Jira)

Operational strategy, service reliability, and continuous improvement initiatives

Real-time system monitoring, incident management, and escalation governance - Production deployment oversight and operational readiness planning

Management of managed file transfers, batch processing, and EDI transaction operations

Team leadership, coaching, performance management, and resource planning

Cross-functional collaboration with stakeholders, vendors, and TennCare teams

SOP governance, root-cause analysis programs, and operational excellence initiatives

Expected Deliverable(s)

• Incident Management Deliverable
• Infrastructure Deliverable
• Operations and Maintenance Deliverable
• Operations and Maintenance Guide
• Production Playbook