Institutional Account Manager

Institutional Account Manager Contract Full-Time (12 months) | Remote (UK)

Meet Canadian Science Publishing (CSP): As Canada’s largest independent, not-for-profit publisher of scientific journals, we are dedicated to mobilizing research that drives discovery and innovation. With roots dating back to 1929, CSP publishes 25 international journals across the natural and physical sciences and engineering, including 6 open access journals that are interdisciplinary and multidisciplinary. We champion open science, equity, diversity, and sustainability. Through strong partnerships and a commitment to excellence, we empower the scientific community to share knowledge that shapes a better future. We’re proud of our remote-first workplace, which provides eligible employees with sought-after perks like flexible work schedules, generous paid time off, employer-sponsored health benefits, RRSP contribution matching and much more – in addition to working with a team of bright, highly

What you’ll do:

Reporting to the Director, Sales Operations, the Institutional Account Manager supports revenue growth within an assigned territory by sourcing new subscription sales, securing renewals, and expanding existing accounts. You’ll play a key role in building strong relationships with institutional clients while identifying opportunities for growth through upselling and reading and publishing agreements. This position also supports internal sales efforts through reporting, data analysis, and collaboration across teams. This is a newly established role for the territory, with travel currently anticipated to be up to 10% annually, though requirements may change as the role evolves. This role is part of the Strategy & Growth team and does not have direct reports. This is a great opportunity for someone early in their sales or account management career who is eager to learn, build client relationships, and grow within a mission-driven publishing organization.

Responsibilities include but are not limited to the following:

• Drive revenue growth within an assigned territory by meeting or exceeding subscription sales targets and maintaining strong renewal and retention rates
• Identify, source, and develop new subscription sales opportunities while maintaining an active and robust pipeline of prospective institutional clients
• Manage and renew existing accounts to sustain and grow revenue, ensuring high levels of client satisfaction and retention
• Identify and execute opportunities to upsell additional products, services, and enhanced subscription offerings to existing clients
• Negotiate, secure, read and publish agreements, including open access and bundled deals, aligned with organizational goals
• Conduct virtual presentations and product demonstrations to prospective and existing clients
• Build and maintain strong relationships with key stakeholders, including librarians, researchers, and institutional administrators
• Collaborate cross-functionally with internal teams, including Marketing, Editorial, and customer service, to support client needs and maximize account growth
• Track, analyze, and report on sales activities, territory performance, and market trends, ensuring accurate and timely reporting
• Analyze account information with guidance to identify trends and opportunities
• Contribute to additional projects and initiatives as required to support the broader Strategy & Growth team

What you'll bring:

Bachelor’s degree or diploma and experience in sales, business development, or account management, or an equivalent combination of education and experience

Experience working with post-secondary institutions, libraries, librarians, subscriptions, and/or publishing are strong assets

Digital aptitude with the ability to proactively identify and solve problems

Demonstrated ability to thrive in a dynamic, complex environment

Proven ability to work both independently and collaboratively within a team setting

Creative, solution-oriented mindset with the ability to think critically and approach challenges in innovative ways

Excellent presentation, communication, and time management skills

If you don’t meet every qualification but are excited about this role, we encourage you to apply. At CSP, we value self-starters who exhibit curiosity, initiative, collaboration, and a willingness to learn.

Why join us?

Looking for a career where you can make an impact? At CSP, we are a mission-driven organization where every team member plays a vital role in shaping the future of scientific publishing. Our team fosters collaboration, provides training and resources, and supports programs that recognize contributions to the research community. When you join CSP, you’ll enjoy:

• Fully remote work (within UK) with a flexible work environment and generous leave allowance
• Ongoing learning and development opportunities
• A small team where your work makes a real impact

The anticipated salary range for this position is GBP £45,000 to £ 55,000. The starting salary will be determined based on the successful candidate’s skills and abilities. The successful candidate will be engaged by CSP as an independent contractor.

If you require accommodation throughout any part of the recruitment process, please let us know by emailing people@cdnsciencepub.com and we will work with you to meet your needs.

If you're looking for a career where you can make a difference, grow professionally, and be part of a passionate team, we’d love to hear from you! Please apply by July 27, 2026.