Infrastructure Engineer MuleSoft/CRM Support

Role type: Hands-on engineering

Role overview

We are looking for a general Infrastructure Engineer to provide infrastructure support for a MuleSoft and CRM integration program. The engineer will manage network connectivity, file movement, security configurations, environments, monitoring, and infrastructure-related troubleshooting.

Key responsibilities

• Provide infrastructure support for MuleSoft integrations and CRM-connected applications.
• Configure and troubleshoot network connectivity, firewalls, ports, DNS, routing, VPNs, proxies, load balancers and certificates.
• Support secure file-transfer processes and connectivity between internal and external systems.
• Coordinate environment readiness across development, testing, staging and production.
• Manage service accounts, access controls, keys, certificates, secrets and infrastructure configurations.
• Troubleshoot infrastructure, network, connectivity and performance issues affecting MuleSoft interfaces and CRM processes.
• Support deployment, release, change-management and production-readiness activities.
• Build infrastructure monitoring, dashboards, health checks and actionable alerts.
• Participate in bridge calls, incident investigation, root-cause analysis and corrective actions.
• Maintain infrastructure diagrams, configuration documents, operational procedures and support runbooks.
• Work closely with MuleSoft, CRM, cloud, network, security, database and application teams.

Mandatory skills

• Strong hands-on infrastructure and production-support experience.
• Good knowledge of enterprise networking, firewalls, DNS, VPNs, proxies, load balancers and TLS certificates.
• Experience supporting file movement, SFTP or managed file-transfer solutions.
• Experience supporting cloud or hybrid application environments.
• Understanding of middleware and API-based integration environments.
• Hands-on observability experience covering infrastructure metrics, application logs, dashboards and alerts.
• Strong troubleshooting and cross-team coordination capabilities.
• Willingness to work in the EST time zone.

Preferred skills

• Experience supporting MuleSoft Anypoint Platform.
• Experience supporting Salesforce or another enterprise CRM platform.
• Knowledge of API gateways, OAuth, service accounts and secrets management.
• Experience with AWS, Azure or Google Cloud.
• Experience with Splunk, Datadog, Dynatrace, Grafana, New Relic or similar platforms.
• Familiarity with infrastructure automation and scripting.