Infrastructure Engineer

Responsibilities

• Perform day-to-day break/fix support across servers, networks, storage, and web server environments.
• Troubleshoot and resolve hardware, OS, application, and web server issues in hybrid environments (on-prem and cloud).
• Support vulnerability remediation efforts, including patching, configuration updates, and security hardening.
• Monitor system performance and availability to maintain uptime and reliability standards.
• Provide service desk support, including ticket triage, escalation, and user communication.
• Collaborate with internal IT teams to document issues, resolutions, and process improvements.
• Provide support for Windows Server, Active Directory, and virtualization platforms (VMware, Hyper-V).
• Assist with networking tasks such as switch configuration, connectivity troubleshooting, and firewall rule updates.
• Ensure compliance with organizational security policies and industry best practices.
• Support MS 365 administration, Azure Virtual Desktop, device imaging, Intune management, and Azure administration.
• Utilize low-code/no-code platforms for process automation and workflow improvements.

Qualifications

• 5+ years of experience in IT Infrastructure or Systems Engineering roles.
• Strong troubleshooting and problem-solving skills in Windows Server, Active Directory, DNS/DHCP, VMware/Hyper-V, web servers.
• Experience with vulnerability management and patching tools (e.g., Qualys, Nessus, WSUS, SCCM).
• Familiarity with network fundamentals (Cisco or equivalent experience preferred).
• Service desk or end-user support experience is a plus.
• Understanding of security and compliance requirements in financial or regulated environments is a plus.
• Excellent communication and documentation skills.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• Experience with MS 365, Azure Virtual Desktop, Intune, and device imaging.
• Exposure to low-code/no-code platforms for automation is preferred.

Preferred Certifications (a plus)

• Microsoft Certified: Windows Server or Azure Administrator
• CompTIA Security+
• VMware Certified Professional (VCP)
• Cisco CCNA
• Experience with Azure no-code / low-code platforms, automation frameworks, or GlobalScape solutions.