Information Technology Support Analyst
Posted Today by Understanding Solutions
£200 Per day
Outside
Remote
London Area, United Kingdom
Summary: The IT Service Desk Analyst role involves providing 2nd line application support for a well-known Food Brand, focusing on business-critical applications across the UK and Ireland. The position requires managing ticket flows, investigating issues, and collaborating with third-party vendors while contributing to ongoing projects and improvements. This role is ideal for someone who thrives in a fast-paced environment and enjoys a mix of business-as-usual and project work. The position is remote with occasional travel to London Bridge as needed.
Key Responsibilities:
- Manage and prioritise ticket queues, ensuring timely resolution of issues
- Provide 2nd line support across business-critical applications
- Investigate technical issues, identify root causes, and document fixes
- Act as a key point of contact for third-party suppliers, managing escalations
- Support service delivery processes and continuous improvement initiatives
- Assist with ongoing projects alongside BAU responsibilities
- Work closely with the Head of IT and wider team to support operational needs
- Contribute to system stability, performance, and overall service quality
Key Skills:
- Proven experience in 2nd line application support
- Strong understanding of service delivery and ticket management
- Experience working with third-party suppliers / vendor management
- Basic SQL knowledge and experience working within a Microsoft stack
- Experience supporting business-critical systems
- EPOS / POS experience
- Strong communication skills with a proactive, confident approach
- Comfortable working independently with minimal supervision
Salary (Rate): £200 daily
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
IT Service Desk Analyst
Contract Length: 3-month initial (likely to extend)
Location: Remote (occasional travel to London Bridge when required)
Day Rate: £200 Outside IR35)
Start Date: ASAP
We’re looking for a proactive IT Service Desk Analyst to join a well known Food Brand's growing IT team, supporting business-critical applications across the UK and Ireland. This role sits within a small, hands-on team and will play a key part in ensuring smooth day-to-day operations while also contributing to ongoing projects and improvements. You’ll act as a central point across service delivery, application support, and supplier management. Managing ticket flows, investigating issues, and working closely with multiple third-party vendors. This is a great opportunity for someone who enjoys variety, autonomy, and getting stuck into both BAU and project work within a fast-paced environment.
Key Experience Needed
- Proven experience in 2nd line application support
- Strong understanding of service delivery and ticket management
- Experience working with third-party suppliers / vendor management
- Basic SQL knowledge and experience working within a Microsoft stack
- Experience supporting business-critical systems
- EPOS / POS experience
- Strong communication skills with a proactive, confident approach
- Comfortable working independently with minimal supervision
Key Responsibilities
- Manage and prioritise ticket queues, ensuring timely resolution of issues
- Provide 2nd line support across business-critical applications
- Investigate technical issues, identify root causes, and document fixes
- Act as a key point of contact for third-party suppliers, managing escalations
- Support service delivery processes and continuous improvement initiatives
- Assist with ongoing projects alongside BAU responsibilities
- Work closely with the Head of IT and wider team to support operational needs
- Contribute to system stability, performance, and overall service quality
IT Service Desk Analyst
Contract Length: 3-month initial (likely to extend)
Location: Remote (occasional travel to London Bridge when required)
Day Rate: £200 Outside IR35)
Start Date: ASAP