Morgan McKinley is recruiting an IT helpdesk analyst in Belfast on behalf of a leading investment bank based in Belfast on an initial 11 month contract.QualificationsBachelor's degree or 2+ years of relevant help desk work experienceAbility to work in fast-paced environment handling 30+ calls per day.The individual needs to be able to provide a high level of technical support to the Markets and Investment Banking businesses.Also required is a good understanding of the current technological and business processes employed in the trade floor / Investment Banking environment.In addition, they will be required to ensure the response levels for the Premium Client Service Centre s phone systems and incident management queues are maintained.This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business.A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.Technical Qualifications:MS Office ProfessionalMS Outlook / ExchangeGood Understanding of TCP/IP/DHCP/DNS NetworksAndroid/Apple Mobile DevicesApps (Blackberry Work, Blackberry Access, Airwatch)Windows 10 and Windows 11 Desktop O/SVMware Horizon ClientWindows Remote Assistant (WRA)Active Directory











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