Information Technology Administrator

Summary: The IT Administrator at Blankstate is a part-time, remote role focused on providing technical support and system management within the Microsoft 365 environment for a growing startup in the Financial Services industry. Responsibilities include user account management, OneDrive administration, general IT support, and documentation. The position is ideal for an experienced IT professional seeking flexible work arrangements. The role requires proactive engagement with the team to ensure efficient IT operations.

Key Responsibilities:

• Microsoft 365 Administration: Set up new user accounts, manage licenses, and configure M365 services (Exchange Online, SharePoint Online, Teams, OneDrive).
• Troubleshoot M365-related issues for employees.
• Implement and maintain security configurations and best practices within the M365 environment.
• OneDrive for Business Support & Administration: Set up and configure OneDrive sites and sharing permissions.
• Provide guidance and support to employees on using OneDrive effectively for file storage and collaboration.
• Troubleshoot synchronization and access issues.
• Ensure appropriate data governance and security for files stored in OneDrive.
• General IT Support & Systems Administration: Provide remote technical support to employees for hardware, software, and network issues.
• Assist with software installation, updates, and license management.
• Help manage and maintain a small inventory of IT assets (if applicable).
• Offer guidance on IT best practices and security awareness.
• Perform routine system maintenance and monitoring as needed.
• Documentation and Training: Create and maintain IT documentation, system configurations, and "how-to" guides for common tasks and setups.
• Potentially provide brief training sessions to employees on new tools or processes.
• Ad-hoc IT Projects: Assist with other IT-related projects and tasks as they arise and as capacity allows.

Key Skills:

• Proven experience as an IT Administrator, IT Support Specialist, Systems Administrator, or similar role.
• Strong knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive, Azure AD basics, Intune is a plus).
• Experience in CMS (Wordpress).
• Experience with setting up, managing, and securing OneDrive for Business.
• Proficiency in troubleshooting Windows and/or macOS operating systems.
• Familiarity with common office software and productivity tools.
• Solid understanding of networking concepts (TCP/IP, DNS, VPN, basic firewall management).
• Experience with IT security best practices and implementation (e.g., multi-factor authentication, endpoint security).
• Excellent problem-solving and communication skills (both written and verbal).
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proactive and customer-focused attitude.
• Experience working remotely and supporting remote users is highly desirable.
• Relevant certifications (e.g., Microsoft 365 Certified: Administrator Expert, CompTIA Security+, Network+) are a bonus but not strictly required.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT