Job SummaryThis post will provide support to the Information Governance and Complaints team on a permanent basis. This will include supporting the management of Freedom Of Information Act requests, complaints and data subject rights requests in a timely manner.The post holder will also be responsible for answering calls to the HRA mainline and directing queries to the appropriate team as well as other administrative duties including supporting meetings.Home based requests will be considered.Main duties of the jobThe Information Governance & Mainline Support Assistant is responsible for:Supporting the Information Governance & Complaints team in the handling of Freedom of Information requests, subject access requests, complaints, and other related matters.Providing secretarial support to internal team meetings as required.Answering the HRA mainlineProviding general administrative support to the directorateAbout usAs a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, morecreative workplace that help us to deliver the best services.We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristicsWe have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.Date posted10 January 2025Pay schemeAgenda for changeBandBand 4Salary 26,530 to 29,114 a yearContractPermanentWorking patternFull-timeReference number980-HRA670-CJob locationsEquinox House,City Link,NottinghamNG2 4LAJob DescriptionJob responsibilitiesThis role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.The directorate functions are:- HR- Finance- Governance- Commercial- Corporate Portfolio Office- Equality & Diversity- Learning & DevelopmentTo find out more and to understand the full duties of the role, please refer to the job description attached.In submitting your application with us, please note the following:We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.ResponsibilitiesJob description Job responsibilitiesThis role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.The directorate functions are:- HR- Finance- Governance- Commercial- Corporate Portfolio Office- Equality & Diversity- Learning & DevelopmentTo find out more and to understand the full duties of the role, please refer to the job description attached.In submitting your application with us, please note the following:We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.Person SpecificationQualifications EssentialDegree level qualification or portfolio of evidence or equivalent level of experience or achievementDesirableInformation Governance related training or learningSkills EssentialGood organisational skills with the ability to prioritise against a background of change and frequently changing demandsKnowledge EssentialAn understanding of the principles which relate to data protectionExperience EssentialExperience of working on a task which required focus, attention to detail and concentrationDesirableExperience of managing requests for information and complaintsExperience of working with confidential, sensitive or contentious informationExperience of providing support to teams including compiling agendas and taking notes to a high standard with the ability to record detailed complex and often sensitive information accurately and clearlyAnalytical EssentialExcellent oral and written communication skills with the ability to understand and interpret complex informationAble to work on own initiative, taking actions and decisions in line with set parametersInterpersonal EssentialExcellent interpersonal skills to be able to communicate with a range of external stakeholders including members of the public, patients and research participants concerning sensitive areasPerson Specification Qualifications EssentialDegree level qualification or portfolio of evidence or equivalent level of experience or achievementDesirableInformation Governance related training or learningSkills EssentialGood organisational skills with the ability to prioritise against a background of change and frequently changing demandsKnowledge EssentialAn understanding of the principles which relate to data protectionExperience EssentialExperience of working on a task which required focus, attention to detail and concentrationDesirableExperience of managing requests for information and complaintsExperience of working with confidential, sensitive or contentious informationExperience of providing support to teams including compiling agendas and taking notes to a high standard with the ability to record detailed complex and often sensitive information accurately and clearlyAnalytical EssentialExcellent oral and written communication skills with the ability to understand and interpret complex informationAble to work on own initiative, taking actions and decisions in line with set parametersInterpersonal EssentialExcellent interpersonal skills to be able to communicate with a range of external stakeholders including members of the public, patients and research participants concerning sensitive areasEmployer detailsEmployer nameHealth Research AuthorityAddressEquinox House,City Link,NottinghamNG2 4LAEmployer's websitehttps://www.hra.nhs.uk/ (Opens in a new tab)











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