Incident Manager With AI Platform

Summary: The Incident Manager with AI Platform role involves overseeing major incidents and ensuring effective service delivery within a remote setting. The position requires extensive experience in project and incident management, particularly in high-availability environments. The candidate will collaborate with executive leadership and cross-functional teams to manage technology incidents effectively. Strong communication skills and a solid understanding of ITIL processes are essential for success in this role.

Key Responsibilities:

• Manage major incidents and ensure effective service delivery.
• Oversee project management and technical operations leadership.
• Collaborate with executive leadership and senior stakeholders.
• Utilize ITIL processes for incident, problem, change, and service management.
• Use enterprise management platforms like ServiceNow, Jira, and Confluence.
• Communicate effectively with stakeholders through verbal and written means.
• Handle multiple priorities in fast-paced operational environments.

Key Skills:

• 7+ years of Project Management, Program Management, or Technical Operations leadership experience.
• 3+ years of Major Incident Management, Problem Management, or Service Delivery Management experience.
• Proven experience managing enterprise technology incidents in high-availability environments.
• Experience working directly with executive leadership, senior stakeholders, and cross-functional technical teams.
• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience using ServiceNow, Jira, Confluence, or similar enterprise management platforms.
• Excellent verbal, written, presentation, and stakeholder communication skills.
• Demonstrated ability to manage multiple priorities in fast-paced operational environments.

Salary (Rate): £60

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other