Unified Communications Engineer – Remote, USA
We are seeking a hands-on Unified Communications/Telecommunications Engineer to support an enterprise contact center environment. The role focuses on Dynamics 365 Customer Service, Power Platform, Azure, voice/IVR, telephony integrations, and contact center operations.
Key Skills:
- Dynamics 365 Customer Service & Contact Center
- Voice routing, IVR, SIP/SBC & telephony integrations
- Power Apps, Power Automate, Power BI, Copilot Studio & Dataverse
- Azure Communication Services, Logic Apps & Function Apps
- Azure Key Vault, Application Insights & Azure DevOps
- Microsoft Fabric, Dataverse integration & Lakehouses
- Azure Data Factory & Blob Storage
- API integrations, monitoring, troubleshooting & production support
- Strong experience with enterprise contact center environments
Preferred:
Experience with Decagon, Pipkins, SBC trunking, call-flow orchestration, and Dynamics 365 context handoff.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified