IFS Support Analyst

Key Responsibilities

• Provide 2nd and 3rd line support for the IFS ERP platform.
• Investigate, troubleshoot and resolve incidents within agreed SLAs.
• Support IFS Cloud configuration, administration and ongoing maintenance.
• Manage user accounts, permissions and security within IFS.
• Support business users across Finance, Supply Chain, Procurement, Manufacturing and Service Management functions.
• Analyse system issues and identify root causes.
• Work closely with development teams on bug fixes and enhancements.
• Assist with upgrades, patches and new IFS Cloud releases.
• Support integrations between IFS and third-party applications.
• Produce and maintain technical documentation and knowledge articles.
• Participate in testing, change management and deployment activities.
• Provide guidance and training to end users where required.

Essential Skills & Experience

• Strong commercial experience supporting IFS ERP.
• Experience supporting IFS Cloud (preferred) or IFS Applications 10.
• Excellent understanding of ERP support within enterprise environments.
• Experience supporting one or more of the following IFS modules: Finance, Supply Chain, Procurement, Manufacturing, Projects, Asset Management, Service Management, Maintenance, Human Capital Management.
• Strong SQL knowledge for troubleshooting and reporting.
• Experience supporting integrations and APIs.
• Excellent incident, problem and change management experience.
• Strong analytical and troubleshooting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working within ITIL environments.

Desirable Skills

• Experience with IFS Cloud Migration projects.
• Azure or Microsoft Cloud experience.
• REST APIs and integration technologies.
• Power BI reporting.
• Azure DevOps or Jira.
• Understanding of CI/CD deployment processes.
• Experience working within global organisations.

What You'll Bring

• A proactive, solutions-focused approach.
• Excellent stakeholder management skills.
• Ability to work independently in a fully remote environment.
• Strong organisational and documentation skills.
• A passion for delivering excellent customer support and service.

What's on Offer

• Outside IR35 contract.
• Fully remote working within the UK.
• Immediate start available.
• Opportunity to work with a globally recognised organisation.
• Collaborative international technology team.
• Potential contract extension.