ICT Application Support Analyst
Posted 1 day ago by Deerfoot Recruitment Solutions Limited
Negotiable
Inside
Remote
Maidstone, UK
Summary: The ICT Application Support Analyst role is a 12-month contract position focused on providing 2nd and 3rd line support for Windows-based applications within a local government organization in Kent. The position primarily involves remote work with occasional office visits. The analyst will collaborate with internal teams and third-party suppliers to ensure application stability and user support. Essential skills include experience with SQL Server and Windows applications, along with strong communication abilities.
Key Responsibilities:
- Provide 2nd/3rd line application support for core business systems.
- Support, maintain and troubleshoot SQL Server databases.
- Administer and support Windows-based line-of-business applications.
- Assist with application upgrades, releases and testing.
- Liaise with users, suppliers and internal ICT teams to resolve incidents and service requests.
Key Skills:
- Proven experience in an Application Support/ICT Support role.
- Strong experience with SQL Server (queries, basic administration, troubleshooting).
- Background supporting Windows-based applications and the Microsoft technology stack.
- Experience with Microsoft 365, ideally including SharePoint Online.
- Good understanding of Entra ID (Azure AD) or similar identity/access management.
- Strong communication skills and ability to work independently in a remote setting.
Salary (Rate): undetermined
City: Maidstone
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Application Support Analyst
12-Month Contract - Inside IR35
SQL Server | Windows | Local Government
Remote Working/Work From Home
Occasional office visits within Kent
Deerfoot Recruitment is partnering with a Kent-based local government organisation to recruit an ICT Application Support Analyst on a 12-month contract. This role offers predominantly home-based working with occasional visits to offices in Sittingbourne, Maidstone or Tunbridge Wells.
As ICT Application Support Analyst, you will provide 2nd/3rd line support for a small portfolio of Windows-based line-of-business applications, ensuring systems remain stable, secure and well-supported for users across the organisation. You will work closely with the internal ICT team, business users and third-party suppliers.
Key Responsibilities
- Provide 2nd/3rd line application support for core business systems.
- Support, maintain and troubleshoot SQL Server databases.
- Administer and support Windows-based line-of-business applications.
- Assist with application upgrades, releases and testing.
- Liaise with users, suppliers and internal ICT teams to resolve incidents and service requests.
Essential Skills & Experience
- Proven experience in an Application Support/ICT Support role.
- Strong experience with SQL Server (queries, basic administration, troubleshooting).
- Background supporting Windows-based applications and the Microsoft technology stack.
- Experience with Microsoft 365, ideally including SharePoint Online.
- Good understanding of Entra ID (Azure AD) or similar identity/access management.
- Strong communication skills and ability to work independently in a remote setting.
Desirable Skills
- Previous experience in a local government or wider public sector environment.
- Exposure to systems such as IDOX Uniform and/or Academy Revs & Bens.
- Experience supporting other M365 services and related integrations.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.
