IBM Production Support.

IBM Production Support.

Posted 4 days ago by 1759561405

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Negotiable
Outside
Remote
USA
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Summary: The IBM Production Support role involves providing 24/7 monitoring and support for the IBMi infrastructure, specifically for RxClaims. The position requires performing level 1 monitoring, managing backups, and ensuring the health of various IBMi environments and applications. The role is remote and requires flexibility for shift work. Candidates should have relevant experience in IBMi monitoring and backups.

Key Responsibilities:

  • Monitor all IBMi environments and perform level 1 monitoring.
  • Manage and process all backups on the IBMi platform.
  • Monitor IBMi RxClaim health, Sterling Integrator file delivery, Robot batch jobs, and Tidal jobs.
  • Respond to messages and triage errors to the appropriate teams.
  • Conduct system health monitoring for various applications and subsystems.
  • Collaborate with different teams for job failures and messages.
  • Place job queues on HOLD during application upgrade events.
  • Research and react to robot job messages and monitor job parameters.
  • Monitor database usage and handle Sterling Integrator file delivery errors.
  • Engage Tidal Admins for failed jobs and alert business partners accordingly.

Key Skills:

  • 2+ years of IBMi monitoring experience.
  • Experience performing backups.
  • Familiarity with ticketing tools such as ServiceNow.
  • Strong communication and personal interaction skills.
  • Ability to work in a flexible shift environment (24 x 7).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Hi ,

We have a job opening for the position of IBM Production Support.

Please find the job description below and if you are interested, kindly share your updated resume with contact details...

Job Title : IBM Production Support.

Location : Tele Commuter (Remote)

Duration : Long Term

Primary Responsibilities:

As part of our Client team, in this role you will play a significant part in supporting the IBMi infrastructure for RxClaims. This position will perform level 1 monitoring of all IBMi environments. The team is responsible for 24x7x365 monitoring all IBMi lpars, along with processing all backups. This position will monitor the IBMi RxClaim health, Sterling Integrator file delivery, Robot batch jobs on IBMi, Tidal jobs and all IBMi servers and storage.

Preferred Qualifications:

  • The monitor position has 24/7/365 coverage for the following applications: All IBMi lpars, Robot scheduler and console, Tidal scheduler, and Sterling Integrator.
  • The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or location of the message.
  • Responsible for processes, training, continuous improvement, system automation.
  • System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,
  • Contact different teams if requested by on-call
  • For application upgrade events, place job queues on HOLD for MOD and Patch instances,
  • Responsible for performing and monitoring all backups on the IBMi Platform.
  • Robot Job Monitoring: Research and react to robot job messages, Monitor jobs that are running outside of normal parameters, Reset inbound automation, MAC file processing completion, Robot job queue health, Submit Hold Release robot jobs, Payment balancing, Collaborate with Client Programs team, Eligibility team, Accumulator team, Account Management, to understand robot job failures and messages, Knowledge of job types and their importance, Alert necessary personnel for Reference File issues, Complete audit process for failed Robot jobs, Inbound robot job monitoring.
  • Sterling Integrator monitoring: Monitor Database usage, In Error Business Process Usage, Stagnant Message alerts, IRIS file delivery is run through Sterling Integrator, EDI 835 Payment files, Scriptmed, EskerFax, Sterling Integrator file delivery errors [first and second level research]
  • Tidal job monitoring: Monitor all servers, Submit Hold Release jobs, Mark jobs as complete, Engage Tidal Admins when jobs fail, Alert business partners of failed jobs, Billing and Payment services jobs, Tidal completes a number of automatic monitoring processes.

Required Qualifications:

  • 2+ years of IBMi monitoring experience.
  • Experience performing backups
  • Experience using ticketing tools such as ServiceNow
  • Strong communication and personal interaction skills.

Ability to work in a flexible shift environment (24 x 7

This is for 24/7 * 365 days support project and there will be rotational shifts. 8 hours per shift.

Thanks & Regards,

Subash US IT Consulting

w: e :

Blockedge Technologies Inc.,

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