IBM MDM Tool & DataPower SME (Only W2)

Responsibilities

• Administer ServiceNow for incident, request, and change management, including workflows, forms, dashboards, notifications, and user access.
• Build, enhance, test, and maintain Toolkit and APDS functionality using Java and related technologies.
• Develop, troubleshoot, deploy, and maintain Java-based APDS applications, services, and integrations.
• Support and develop the ID Toolkit used for identity management and matching, including configuration and issue resolution.
• Support MDM tools, including configuration, administration, troubleshooting, data-management activities, and integration support.
• Administer PSIM environments and supporting infrastructure, including deployments, configuration, monitoring, patching, upgrades, and troubleshooting.
• Design, develop, and test PSIM application features and enhancements, and resolve defects.
• Support DataPower XML architecture across multiple IAM tools and integrated environments.
• Serve as the SME for IBM DataPower device changes, including configuration updates, deployment coordination, validation, and troubleshooting.
• Support IBM DataPower integrations, XML routing, transformations, interfaces, and related technical documentation.
• Plan and execute platform patching, version upgrades, maintenance activities, and post-upgrade validation.
• Provide architecture and integration support for the Veterans Health Identification Card (VHIC) system and its connections to MPI.
• Document interfaces, APIs, XML flows, data mappings, dependencies, and integration designs.
• Coordinate with stakeholders, infrastructure teams, development teams, and partner systems to resolve cross-system issues.
• Perform code reviews, testing, defect resolution, root-cause analysis, and production support.
• Maintain deployment procedures, configuration records, test results, change documentation, and operational support artifacts.
• Follow established security, change-management, configuration-management, and software-development practices.