IAM (Identity and Access Management) Support Engineer I {Okta, Azure AD, SSO, Ticketing (ServiceNow)} - REMOTE
Posted 1 week ago by 1754039809
Negotiable
Outside
Remote
USA
Summary: The IAM Support Engineer I role focuses on supporting Identity and Access Management operations, specifically utilizing tools like Okta and Azure AD. The position involves user lifecycle management, troubleshooting access issues, and collaborating with team members on various IAM projects. This is a remote, long-term contract position with an immediate start date. The role is classified as outside IR35.
Key Responsibilities:
- Perform user lifecycle management (provisioning, deprovisioning).
- Assist in configuring and maintaining IAM tools and systems.
- Troubleshoot basic access issues and escalate complex problems.
- Document workflows, configurations, and processes.
Key Skills:
- Strong foundation in IAM concepts (e.g., RBAC, least privilege).
- Experience with IAM tools (e.g., Okta, Azure AD).
- Ability to manage routine tasks like user provisioning and troubleshooting.
- Effective communication skills for documenting processes and clarifying requirements.
- Collaborative mindset to work with team members on project needs and incident resolutions.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
IAM (Identity and Access Management) Support Engineer I (Okta, Azure AD, SSO, MFA, Access Provisioning, Ticketing (ServiceNow))
REMOTE
Start date: Immediate
Long-term contract
Learn and apply foundational IAM principles to support daily operations while developing technical skills. Collaborate with senior team members to contribute to well-defined tasks and projects.
Required Skills: Build a strong foundation in IAM concepts (e.g., RBAC, least privilege) and tools (e.g., Okta, Azure AD).
Expectations:
- Impact: Support IAM operations by managing routine tasks like user provisioning and troubleshooting.
- Technical Expertise: Build a strong foundation in IAM concepts (e.g., RBAC, least privilege) and tools (e.g., Okta, Azure AD).
- Autonomy: Execute assigned tasks under supervision, proactively seeking guidance when needed.
- Communication: Document work processes clearly and ask effective questions to clarify requirements.
- Collaboration: Partner with team members to deliver on project needs and incident resolutions.
Key Responsibilities:
- Perform user lifecycle management (provisioning, deprovisioning).
- Assist in configuring and maintaining IAM tools and systems.
- Troubleshoot basic access issues and escalate complex problems.
- Document workflows, configurations, and processes.
Key Project Details
- Main Responsibilities:
- Access reviews
- Manual terminations
- Handling 50+ tickets per week (spending ~90% of time on tickets)
- SSO integrations
- Reporting ticket metrics
- Monitoring Slack channel
- Assisting with documentation on the fly.