HRSD ServiceNow Project Manager

Summary: The HRSD ServiceNow Project Manager is responsible for overseeing the implementation and support of the HR Service Desk (HRSD) while fulfilling a dual role as a Business Analyst. This position involves QA testing, project management, and collaboration with developers to ensure software quality and timely releases. The consultant will also lead user acceptance testing (UAT) and manage the configuration of the Knowledge Base for HRSD. Strong experience with ServiceNow is essential for success in this role.

Key Responsibilities:

• QA Testing - Responsible for designing, executing, and documenting manual/automated test cases to ensure software meets quality standards. Collaborates with developers to identify, report, and resolve defects for timely, high-quality releases.
• ServiceNow experience
• Develop and manage project plans
• Dual role acts as Business Analyst
• Obtains functional requirements
• Responsible for system and process design for HR Service Desk
• Leads UAT and functional reviews
• Manages the setup and configuration of the Knowledge Base for HRSD
• Assist with the implementation and support for the HRSD implementation

Key Skills:

• Experience with QA Testing
• Proficiency in ServiceNow
• Project management skills
• Business analysis capabilities
• Ability to gather functional requirements
• System and process design expertise
• Experience leading UAT and functional reviews
• Knowledge Base configuration skills
• Implementation support experience

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other