Role Purpose
Defra are seeking a HR Automation Content Writer to support the successful delivery of the MyHR Portal implementation on the ServiceNow platform by auditing, creating, updating and publishing high-quality employee-facing content.
The role will ensure employees can effectively self-serve through clear knowledge articles, FAQs and guidance, while directing users to the correct MyHR support routes.
Working closely with HR Service Owners and programme stakeholders, the postholder will support business readiness, go-live activities, hypercare, continuous improvement and future service releases as part of the wider HR Automation Programme.
As a HR Automation Content Designer, your main responsibilities will be:
- Audit existing HR guidance across intranet, SharePoint and Content Cloud, identifying content that needs updating, replacing or removing to support the transition to MyHR. Prioritise activity in line with programme milestones and go-live requirements.
- Write, review and rewrite clear, accessible and user-focused HR content, including knowledge articles, FAQs and employee guidance, ensuring complex processes are easy to understand and navigate.
- Ensure employee-facing content accurately reflects MyHR functionality and directs employees to the correct routes for support, replacing outdated email and Legacy contact routes with clear instructions on how to raise MyHR tickets.
- Work closely with HR Service Owners, their teams and wider programme stakeholders to understand requirements, validate content, secure approvals and ensure consistent messaging across all relevant channels.
- Support content readiness ahead of the 7 December 2026 go-live, including the communication of updated guidance, and respond to emerging content gaps and employee feedback during hypercare to continuously improve the user experience.
- Support the development of sustainable content maintenance processes and standards through the MyHR Service Operating Model, while ensuring content readiness for future MyHR Queries releases and the introduction of the new case management system.
Essential
- Experience creating clear, engaging and accessible guidance for different audiences, with the ability to simplify complex information into easy-to-understand content. An understanding of user-centred content design and accessibility is essential.
- Ability to build effective working relationships with stakeholders across different backgrounds and internal teams. Confident in gathering requirements, managing feedback and balancing competing priorities to deliver shared outcomes.
- Ability to understand and translate complex processes into clear, user-friendly content. Strong attention to detail, with the ability to identify opportunities to improve content, simplify processes and enhance the user experience through automation.
- Ability to manage multiple priorities and deliver high-quality work to tight deadlines. Highly organised, proactive and adaptable, with the ability to maintain accuracy and quality in a fast-paced and changing environment.
Desirable
- Previous experience working within a government department or public sector organisation, with an understanding of the operating environment, processes and requirements.
- Experience using ServiceNow, ideally with an understanding of how the platform supports HR services, automated workflows and the delivery of user-facing content.
- Experience using SharePoint to create, manage and maintain content, guidance and resources, ensuring information is accessible, organised and easy for users to navigate.
Disability Confident
As a Disability Confident employer, Defra encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review.
Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
Armed Forces Covenant
As a signatory of the Armed Forces Covenant, Defra welcome applications from veterans, service leavers, reservists and military spouses or partners.
Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
References: Visible links