Hiring role Genesys Cloud Developer at Remote
Posted 4 days ago by 1763274189
Negotiable
Outside
Remote
USA
Summary: The Genesys Cloud Developer role is a long-term remote contract position requiring over 8 years of experience in IVR call flow design and integration with CRM tools like Salesforce. The candidate will be responsible for developing bot flows, configuring Genesys tools, and analyzing call flows to optimize business KPIs. Strong analytical skills and a basic understanding of Java scripting are essential for troubleshooting and enhancing call center operations. This position is classified as outside IR35.
Key Responsibilities:
- Design IVR call flows for omni-channel communications, including inbound and outbound voice and chat.
- Integrate CRM tools like Salesforce with Genesys Cloud.
- Develop bot flows and configurations for inbound channels.
- Configure Genesys pre-configuration tools under the admin tab.
- Provide support for troubleshooting agent issues on Genesys Cloud.
- Work on outbound dialer campaigns.
- Analyze and optimize IVR call flows to meet business KPIs.
- Understand and interpret contact center reports and agent statistics.
- Utilize Visio for call flow design representation.
- Develop and understand Java scripts for business logic implementation.
Key Skills:
- 8+ years of experience in Genesys Cloud development.
- Proficiency in IVR call flow design and omni-channel integration.
- Experience with CRM integration, particularly Salesforce.
- Strong skills in bot flow development and configuration.
- Knowledge of Genesys pre-configuration tools.
- Analytical skills for optimizing call flows and understanding reports.
- Basic knowledge of Java scripting.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Genesys Cloud Developer
Work Location: Remote
Duration: Long term contract
Minimum years of experience: 8+ Years
Technical Skills:
- Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
- Experience in working on Data action and Integration on Genesys Cloud
- Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
- Having a good skill in developing bot flows and bot configurations in inbound channel.
- Experience in configuration of all Genesys pre-configuration tools under the admin tab.
- Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
- Experience in working outbound dialer campaign.
- Understanding, representing, and working on call flow design in Visio application.
- The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
Analytical skills:
- The candidate should have good knowledge on analyzing the IVR call flows and able to optimize to meet the business KPI's.
- The candidate should have good knowledge in understanding the contact center reports and agent statistics reports.