Helpdesk Support Specialist

Remote Helpdesk Support Specialist (6-Month Contract, Likely Extension)

Competitive Pay | Contract| Remote

Our client is on the lookout for a proactive and tech-savvy Helpdesk Support

Specialist to join our fully remote team. This is an exciting opportunity to support a dynamic, fast-paced environment where your problem-solving skills and customer-first mindset will shine.

Contract: Initial 6-month contract with strong potential for extension

Pay: Competitive, based on experience

Location: Fully remote (UK-based)

Your Role

You'll be the first point of contact for internal staff queries, ensuring smooth day-to-day operations by:

• Delivering exceptional customer service to internal users
• Managing and resolving staff queries efficiently
• Responding to and owning user request management
• Supporting operations and improving internal workflows
• Using Slack and Jira to manage and track support tickets

Your Technical Toolkit

• Comfortable with Mac or Linux operating systems
• Experience in environments using MacBooks and Apple eco systems is highly beneficial
• Ability to troubleshoot OS-specific issues and guide users through solutions

What You'll Bring

• A proactive approach to problem-solving
• A knack for identifying and advising on process improvements
• Strong communication skills and a collaborative mindset
• Experience in helpdesk or IT support roles is a plus

Tools We Use

• Slack for internal communication and ticket raising
• Jira for tracking and managing support requests

If you're passionate about helping people, love solving problems, and thrive in a remote first culture we would love to hear from you.

Edinburgh, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.