Helpdesk Specialist
Posted 1 week ago by 1753511620
Negotiable
Outside
Remote
USA
Summary: The Helpdesk Specialist role is a fully remote position focused on providing exceptional customer support within a fast-paced, high-volume call environment. The candidate will manage phone queues and personal ticket queues daily, utilizing the ServiceNow ITSM platform. This position requires substantial experience in a large corporate setting and a proactive approach to customer service. Candidates must be eligible to work in the United States without sponsorship.
Key Responsibilities:
- Manage phone queues and personal ticket queues daily.
- Provide exceptional customer support in a fast-paced environment.
- Utilize the ServiceNow ITSM platform proficiently.
- Supplement the service desk team at the client's corporate office.
Key Skills:
- Substantial experience in managing phone queues.
- Experience working in a large corporate setting.
- Proactive and highly motivated approach to customer service.
- Proficiency in utilizing the ServiceNow ITSM platform.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Remote | Helpdesk Specialist | Full-time
We are actively recruiting a Helpdesk Specialist for our client in Knoxville, TN. This is a fully remote contract opportunity. This position is based out of the client's corporate office, and will supplement the service desk team. Ideally, you will possess substantial experience in managing phone queues and will have previously worked in a large corporate setting. Must be proactive, highly motivated, and prioritize exceptional customer support above all. This is a fast paced, dynamic setting where you will be required to navigate a high-volume call environment, manage a significant number of personal ticket queues daily, and show proficiency in utilizing the ServiceNow ITSM platform.
Due to client request, candidates must be eligible to work in the United States without sponsorship.
"Equal Opportunity Employer/Veterans/Disabled"