Help Desk - REMOTE ( consultant must be located in Wisconsin)- 12 Months

Summary: The Help Desk III role is a remote position specifically for consultants located in Wisconsin, focusing on customer service data reporting for schools and districts. The position involves managing requests and incidents through ticketing software and providing training on WISEdata and WISEdash. Candidates should have 1-2 years of relevant experience and be open to presenting training sessions. Additional skills in API technologies and data warehousing are considered beneficial.

Key Responsibilities:

• Serve as a customer service data reporting contact for schools and districts in Wisconsin.
• Create, oversee, and monitor requests, incidents, and problem resolution using user support ticketing software.
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
• Present training sessions as needed.
• Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.
• Provide on-site or virtual training when appropriate.

Key Skills:

• 1-2 years of experience in customer service data reporting.
• Experience with user support ticketing software.
• Understanding of WISEdata and WISEdash.
• Openness to presenting training sessions.
• Understanding of application programming interface (API) technologies.
• Knowledge of data warehousing and reporting.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other