Description
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania.
This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations.
The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.
Responsibilities
- Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users
- Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration
- Manage user account tasks within Active Directory, including access support and routine account maintenance
- Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner
- Install, configure, and support Microsoft Windows 10 environments across employee workstations
- Escalate more complex incidents when needed while maintaining communication with users throughout the support process
Requirements
- Experience delivering help desk or desktop support in a detail-oriented environment
- Working knowledge of Active Directory for user and account administration
- Proficiency supporting Microsoft Windows and Windows 10 systems
- Ability to perform basic troubleshooting for hardware, software, and connectivity issues
- Familiarity with service desk ticketing workflows and incident documentation
- Strong communication skills and a customer-focused approach to technical support
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.
S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.