Description
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania.
This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems.
The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.
Responsibilities
- Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users
- Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner
- Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users
- Support user account administration tasks in Active Directory, including access changes and routine maintenance
- Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications
- Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently
- Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
Requirements
- Experience providing help desk or desktop support in a structured environment
- Working knowledge of Active Directory for basic user and access administration
- Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows systems
- Ability to perform basic troubleshooting for hardware, software, and end-user technical issues
- Familiarity with managing and resolving service desk tickets in an organized manner
- Strong communication skills with the ability to explain technical issues clearly to non-technical users
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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We provide access to top jobs, competitive compensation and benefits, and free online training.
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S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
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