help desk anaylst

Summary: Randstad Digital is looking for Help Desk Analyst candidates for a remote position supporting first shift hours. The role involves providing Tier 1 helpdesk support from Monday to Friday, 7:30 am to 4 pm Eastern Time. Candidates should have a high school education and be prepared to work on a contract basis. Immediate consideration is available by sending a resume to the provided email address.

Key Responsibilities:

• Provide Tier 1 helpdesk support to users.
• Assist with troubleshooting and resolving technical issues.
• Respond to user inquiries and provide guidance as needed.
• Document and track support requests in the ticketing system.

Key Skills:

• High school diploma or equivalent.
• Strong communication skills.
• Basic technical knowledge and troubleshooting skills.
• Ability to work independently in a remote environment.

Salary (Rate): £16 per hour

City: Manchester

Country: United States

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: Entry Level

Industry: IT