Help Desk Analyst-Local to Colorado only

Summary: The Help Desk Analyst position is focused on providing technical support and assistance to users, specifically for candidates located in Colorado. The role is remote, allowing for flexibility in work arrangements. Candidates should be prepared to handle various technical issues and provide effective solutions.

Key Responsibilities:

• Provide technical support to users via phone, email, or chat.
• Troubleshoot hardware and software issues.
• Document and track support requests in the ticketing system.
• Assist in the setup and configuration of user accounts and devices.
• Collaborate with other IT staff to resolve complex issues.

Key Skills:

• Strong communication and interpersonal skills.
• Experience with help desk software and ticketing systems.
• Knowledge of computer hardware and software troubleshooting.
• Ability to work independently and manage time effectively.
• Familiarity with remote support tools.

Salary (Rate): £28 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT