Help Desk Analyst

Help Desk Analyst

Posted 1 week ago by 1753950612

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Negotiable
Outside
Remote
USA
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Cyber Security Help Desk Support Management Microsoft 365 Microsoft Office Network Engineering Operational Excellence Project Management Systems Architecture

Summary: UNIVERSAL Technologies is looking for a Help Desk Analyst for a remote position based in Albany, NY, with the potential to transition to a hybrid model in the future. The role involves providing support to end users, ensuring compliance with program policies, and managing user communications. Candidates should possess strong customer service skills and relevant experience in healthcare and IT. The company emphasizes a commitment to improving IT performance for public sector clients.

Key Responsibilities:

  • Assist end users with system issues via phone and email
  • Test system functionality to determine root causes of user-reported issues
  • Ensure program requirements, regulations, and policies are understood, documented, and followed across the Department and affiliated organizations
  • Review system usage and ensure compliance with program policies by individuals and organizations
  • Manage user-facing communications and review training materials for accuracy

Key Skills:

  • Bachelors Degree OR equivalent combination of advanced education, training, and experience will be considered
  • Minimum 3 years of relevant professional experience
  • Strong customer service skills with previous help desk experience
  • Experience in healthcare, Medicaid, and Long-Term Care
  • Proficient in Microsoft Office Suite
  • Exceptional written and verbal communication skills
  • Strong documentation, critical thinking, and analytical skills

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer: UNIVERSAL Technologies is seeking a Help Desk Analyst for a remote position based in Albany, NY, which could change to hybrid in the future.
WHO WE ARE UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
We take pride in placing talented professionals on mission-critical technology projects that drive public sector transformation and operational excellence.
WHAT WE OFFER Our W2 employees can expect the following benefits:
  • Competitive pay
  • Health/Dental Insurance
  • Group Life Insurance
  • 401K
  • HSA/FSA
  • Pre-Tax Transportation Program
  • Generous Paid Time Off/Holiday
MANDATORY SKILLS/EXPERIENCE
  • Bachelors Degree OR equivalent combination of advanced education, training, and experience will be considered
  • Minimum 3 years of relevant professional experience
  • Strong customer service skills with previous help desk experience
  • Experience in healthcare, Medicaid, and Long-Term Care
  • Proficient in Microsoft Office Suite
  • Exceptional written and verbal communication skills
  • Strong documentation, critical thinking, and analytical skills
SCOPE OF SERVICES
  • Assist end users with system issues via phone and email
  • Test system functionality to determine root causes of user-reported issues
  • Ensure program requirements, regulations, and policies are understood, documented, and followed across the Department and affiliated organizations
  • Review system usage and ensure compliance with program policies by individuals and organizations
  • Manage user-facing communications and review training materials for accuracy

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