Healthcare Application Support / Producation support
Posted 1 day ago by Exatech Inc
Negotiable
Undetermined
Remote
Remote or California Hot Springs, California
Summary: The role of Application Support focuses on providing technical support and system administration for healthcare management systems, particularly on the Facets platform. Candidates should possess extensive experience in .NET technologies and claims processing within the healthcare sector. Strong communication skills are essential for managing high-pressure situations involving application outages. The position is remote, allowing flexibility in work arrangements.
Key Responsibilities:
- Provide technical support and system administration for healthcare management systems on the Facets platform.
- Assist in claims processing, benefits management, and provider network management.
- Communicate effectively with internal and external stakeholders during major incidents or application outages.
- Write complex SQL queries and manage database interactions.
- Support system integrations, including REST APIs.
Key Skills:
- Extensive experience in technical support, system administration, or development related to healthcare management systems.
- Proficiency in .NET (C#, ASP.NET, SQL Server) and Guiding Care.
- Strong familiarity with databases and writing complex SQL queries.
- Experience with web services and reporting tools such as Tableau or Power BI.
- Knowledge of HIPAA and other healthcare regulations.
- Ability to communicate effectively in high-pressure situations.
- Experience with AI in Application Support.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Title: Application support
Location: Remote
Duration: Contact
Description:
Experience:
- Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform).
- Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
- Experience with claims processing, benefits management, and provider network management in the healthcare space.
- Strong familiarity with databases and writing complex SQL queries.
- Experience in system integrations, including REST APIs.
- Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
- Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage
Technical Skills:
- Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
- Experience with web services.
- Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
- Knowledge of HIPAA and other healthcare regulations is a plus.
- Usage of AI in Application Support