Head of Technical Operations

Head of Technical Operations
2-Month Initial Contract
Remote UK ONLY
Start ASAP

Your new company
A fast-growing e-commerce marketplace is undergoing a critical transition - and we're looking for a strategic, delivery-focused leader to take charge of our Technical Operations function. This is a high-impact opportunity to lead transformation across DevOps and DBA teams, ensuring our infrastructure is robust, scalable, and aligned with customer needs. This is not a maintenance role. We need someone who will challenge the status quo, drive change, and deliver a short-term roadmap that sets the team up for long-term success.

Your new role
Review current platform, tooling, and team structure - identify gaps and define a short-term delivery plan.
Lead and mentor DevOps and DBA teams, instilling best practices and driving accountability
Own infrastructure architecture and performance - ensuring reliability, scalability, and cost-effectiveness
Align technical operations with key e-commerce flows and performance metrics
Challenge legacy approaches and implement improvements across tooling, processes, and culture
Drive infrastructure enhancements to improve website speed, reliability, and customer experience
Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance
Maintain high standards of cloud security and ensure compliance
Ensure robust performance of Redis and Couchbase databases
Manage vendor relationships, licensing, and cost optimization
Inspire a culture of ownership, innovation, and continuous improvement

What you'll need to succeed
Proven experience leading DevOps and DBA functions in high-growth environments
Strong understanding of e-commerce platforms and customer-centric infrastructure
Hands-on expertise with Redis, Couchbase, system monitoring, and cloud security tools
Deep experience with New Relic (APM, Browser, Infrastructure, Dashboards, Alerts)
Experience with Google Cloud Platform (GCP) and Cloudflare
A change agent mindset - ready to challenge, lead, and deliver quickly
Excellent communication and stakeholder management skills
Agile mindset and experience working cross-functionally

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk