HCD Content Designer

Key Responsibilities

• Lead content planning from discovery through to delivery
• Integrate user research and usability testing into content decisions
• Design content structures, navigation and information architecture (IA)
• Facilitate stakeholder engagement and co-design workshops
• Work with design and technical teams on CMS and content tooling
• Measure content performance and iterate using user feedback and analytics

Essential Skills & Experience

• Content Design and Content Strategy
• Human-Centred Design (HCD)/User-Centred Design (UCD) and Design Thinking
• User Research and Usability Testing
• Information Architecture and Content Modelling
• Stakeholder Management and Workshop Facilitation
• UX Design and Content Management Systems (CMS)

Desirable

• Central government, local government or public sector digital transformation experience
• Experience working to the GDS Service Standard/NHS service standards

Ideal backgrounds: Senior Content Designer, Lead Content Designer, Content Strategist, or Service Designer with strong content design expertise.