Summary: The Group Business Incident Manager role involves leading incident management efforts within a banking environment, focusing on efficient resolution and continuous improvement of the Incident Management framework. The position requires effective communication with stakeholders and regulatory bodies, as well as the ability to manage multiple priorities in a fast-paced setting. The role also includes providing real-time updates and conducting post-incident reviews to enhance service delivery. This position is remote with on-call weekend coverage required once every four weeks.

Key Responsibilities:

• Lead or support incident management efforts for timely service restoration, minimising impact.
• Provide Real Time updates on incidents, service impact, and resolution timelines, ensuring stakeholders are happy with remediation's.
• Ensure escalations follow bank policies.
• Run and document Post Incident Reviews, tracking actions to completion.
• Deliver accurate and relevant management reporting.
• Monitor tools like ServiceNow and Teams for early incident detection.
• Contribute to improving the Incident Management framework.
• Prioritise tasks in a fast-moving environment.
• Provide out-of-hours/standby support for incidents and major IT releases (24/7/365).
• It is essential you have worked within a bank previously in a similar role.
• Communicating with regulatory bodies such as FCA.

Key Skills:

• Experience in Group (Business) Incident Management.
• Strong leadership and development skills.
• Understanding of key banking technologies and applications.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent communication and stakeholder engagement skills up to Exec level.
• Tenacity, resilience, and flexibility.

Salary (Rate): £553

City: Glasgow

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other