grievance and appeals coordinator i

Summary: The Grievance and Appeals Coordinator I role at Randstad requires candidates with at least 4 years of experience in processing grievances and appeals. This position is crucial for maintaining high-quality standards and improving customer experiences through collaboration and continuous improvement initiatives. The role is remote and based in Cypress, California.

Key Responsibilities:

• Process grievances and appeals efficiently.
• Collaborate with the team on case management.
• Contribute to continuous improvement initiatives.
• Ensure quality measures meet or exceed 97%.
• Enhance customer experiences through effective communication.

Key Skills:

• Minimum of 4 years of experience in processing grievances and appeals.
• Strong collaboration and communication skills.
• Ability to contribute to quality improvement initiatives.
• Experience in a similar role, preferably within appeals and grievances.

Salary (Rate): £17.50 hourly

City: Cypress

Country: United States

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other