Go High Level CRM Specialist | ZR_24236_JOB

Go High Level CRM Specialist | ZR_24236_JOB

Posted 1 week ago by BruntWork

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Negotiable
Undetermined
Remote
EMEA
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Automation Constituent Relationship Management Customer Relationship Management (CRM) Software Embedding Freshdesk Management Scheduling Software as a Service (SaaS) Technical Support Templates Twilio Workflows Zapier

Summary: As a Go High Level CRM Specialist, you will provide customer support, troubleshoot technical issues, and configure automation workflows primarily using GoHighLevel. This role requires strong communication skills and technical expertise to assist clients effectively while working from home as an independent contractor. You will be responsible for managing support tickets, optimizing workflows, and embedding web forms for lead capture. The position is full-time, Monday to Friday, with a focus on ensuring smooth software adoption for customers.

Key Responsibilities:

  • Handle inbound technical support tickets via Freshdesk software.
  • Troubleshoot customer issues related to GoHighLevel.
  • Provide clear, concise solutions and technical guidance to customers.
  • Escalate complex technical issues to senior support or development teams when necessary.
  • Communicate with clients, including making phone calls to book appointments and follow up on ongoing issues.
  • Set up and optimize GoHighLevel workflows to automate customer processes.
  • Assist clients in configuring email templates, triggers, and automation sequences.
  • Integrate third-party tools with GoHighLevel for better workflow efficiency.
  • Embed and customize GoHighLevel contact forms on customer websites for lead capture.
  • Troubleshoot and resolve issues related to form submissions.

Key Skills:

  • Experience with GoHighLevel (GHL) – building workflows, automation, and templates.
  • Strong understanding of CRM and automation tools.
  • Experience embedding and troubleshooting contact forms on websites.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication skills.
  • Preferred: Experience in a technical support role for SaaS or automation software.
  • Knowledge of Twilio Configuration & Zapier or other third-party automation platforms.
  • Knowledge of Job Management Software (a PLUS but not required) ServiceM8, SIMPRO or similar job management software.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Job Role Summary/Overview As a Go High Level CRM Specialist, you will be responsible for providing customer support, troubleshooting technical issues, and configuring automation workflows. This role is ideal for someone who has experience working with GoHighLevel (GHL), email automation, and web form embedding. You will be a key member of technical support, working closely with our customers and internal team to solve issues efficiently and ensure smooth software adoption.

Job Highlights Paid Hours per Week: 40 Schedule : Monday to Friday, 8:00am - 5:00pm, with 1 hour unpaid break | Sydney, AU Time Work Arrangement : Work from home Contract : Independent Contractor Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

  • Customer Support & Ticket Management
  • Handle inbound technical support tickets via Freshdesk software.
  • Troubleshoot customer issues related to GoHighLevel.
  • Provide clear, concise solutions and technical guidance to customers.
  • Escalate complex technical issues to senior support or development teams when necessary.
  • As part of the Technical Support team, you will be responsible for communicating with clients as needed. This includes making phone calls to book appointments, follow up on ongoing issues, and discuss matters related to their account. Clear and professional communication is essential to ensure clients receive timely updates and support.
  • Workflow Automation & GoHighLevel Configurations
  • Set up and optimize GoHighLevel workflows to automate customer processes.
  • Assist clients in configuring email templates, triggers, and automation sequences.
  • Integrate third-party tools with GoHighLevel for better workflow efficiency.
  • Website Support & Form Embedding
  • Embed and customize GoHighLevel contact forms on customer websites for lead capture.
  • Ensure smooth integration between web forms and CRM automations.
  • Troubleshoot and resolve issues related to form submissions.

Requirements

  • Experience with GoHighLevel (GHL) – building workflows, automation, and templates.
  • Strong understanding of CRM and automation tools.
  • Experience embedding and troubleshooting contact forms on websites.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication skills.

Preferred Skills:

  • Experience in a technical support role for SaaS or automation software.
  • Knowledge of Twilio Configuration & Zapier or other third-party automation platforms.
  • Knowledge of Job Management Software (a PLUS but not required) ServiceM8, SIMPRO or similar job management software.

Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Reminder: Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

ZR_24236_JOB

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