Key Responsibilities
- Lead Genesys solution architecture, design, and implementation for complex contact center environments.
- Own end-to-end Genesys configuration, including routing, queues, IVR, user/agent setup, and integrations.
- Provide hands-on development and customization expertise for Genesys solutions.
- Design scalable integrations with CRM, telephony, APIs, databases, and enterprise applications.
- Translate business requirements into robust technical designs and implementation approaches.
- Lead troubleshooting, performance optimization, upgrades, and production issue resolution.
- Define technical standards, best practices, and reusable solution components.
- Mentor developers and provide technical leadership across the delivery lifecycle.
Must-have Skills
- 10+ years of overall IT experience, with strong Genesys platform experience.
- Strong Genesys architecture and solution design expertise.
- Hands-on Genesys configuration and implementation experience.
- Strong development, customization, API, and integration capabilities.
- Good understanding of contact center architecture, IVR, routing, voice, and digital channels.
- Ability to independently lead technical design discussions with business, customer, and engineering teams.
Preferred Profile:
Hands-on technical leader who can operate across Architecture + Configuration + Development, rather than being limited to only administration or support.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior