Description
- Hands-on experience creating and executing API payloads in Postman
- Experience testing Genesys call flows from the Genesys UI perspective, rather than through phone calls
- Working/Testing knowledge of the Genesys UI, including checking call status, agent scripts, and secured messages
- Working/Testing knowledge of CRM integration to Genesys
- Working/Testing knowledge of chatbots and live-agent interactions
Rate:
Not specified
Location:
Toronto
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior