Genesys IVR Developer with AI
Posted 1 week ago by 1753262249
Negotiable
Outside
Remote
USA
Summary: The GeneSys IVR Developer with AI role focuses on troubleshooting and providing support for agents while engaging with customers to define technology-driven solutions that enhance customer engagement and agent efficiency. The position involves assisting with the design and architecture of AI-powered contact center solutions and supporting internal teams throughout the implementation process. The developer will also provide technical guidance, solve complex challenges, and contribute to best practices and documentation for AI adoption. This role requires collaboration with various teams to ensure successful project execution and influence AI product roadmaps based on customer needs.
Key Responsibilities:
- Troubleshooting issues and providing phone support to the agents
- Engaging with customers to understand business challenges and define technology-driven solutions
- Assisting with project design and architecting AI-powered contact center solutions
- Supporting internal teams with customer engagements from technical discovery to implementation
- Assisting with development for proof-of-concept demos, prototypes, and solution blueprints
- Driving deployment projects by collaborating with cross-functional teams
- Providing hands-on technical guidance for end users on AI model integration and chatbot development
- Solving complex technical challenges and optimizing builds post-implementation
- Collaborating with internal teams to develop best practices and training resources
- Acting as a trusted advisor to customers on AI strategy and deployment
- Staying ahead of AI trends and contributing to Genesys' innovation strategy
- Influencing AI product roadmaps based on customer needs
Key Skills:
- Experience with AI-powered contact center solutions
- Strong troubleshooting and technical support skills
- Knowledge of Conversational AI, Agent Assist, and Co-Pilot AI technologies
- Ability to engage with customers and understand business challenges
- Experience in developing proof-of-concept demos and prototypes
- Strong collaboration skills with cross-functional teams
- Technical guidance experience in AI model integration and chatbot development
- Problem-solving skills for complex technical challenges
- Ability to develop best practices and technical documentation
- Knowledge of AI trends and innovation strategies
- Experience influencing product roadmaps based on customer feedback
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Title: GeneSys IVR Developer with AI
Location: Remote
Duration: 8+ Months
- Troubleshooting issues and providing phone support to the agents
Engage with customers as needed to understand business challenges and define technology-driven solutions that improve customer engagement and agent efficiency.
If needed, assist with current project design and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot AI, and AI-driven knowledge surfacing into CCaaS environments.
Support internal team with customer engagements from initial technical discovery through full implementation and optimization, ensuring seamless integration into their existing infrastructure.
If needed, assist with development for proof-of-concept (PoC) demos, prototypes, and solution blueprints tailored to customer needs.
Assist team with driving deployment projects by working cross-functionally with Service Lines, Internal IT and Genesys direct Engineering, and Project teams to ensure successful execution.
Provide hands-on technical guidance for end users with troubleshooting related to AI model integration, chatbot development, automation workflows, and analytics.
Solve complex technical challenges and work with internal team to optimize build post-implementation to enhance accuracy, efficiency, and business impact.
Collaborate with internal teams to develop best practices, technical documentation, and training resources for AI adoption.
Act as a trusted advisor to customers, helping them navigate troubleshooting a variety of issues related to usage of the technology related to AI strategy, and deployment
Assist with any applicable knowledge to stay ahead of AI trends and contribute to Genesys' innovation strategy by providing real-world insights from implementation projects.
If appropriate influence AI product roadmaps by working closely with Product Management to refine features based on customer needs.
EoE