Genesys Engineer

Summary: The Genesys Engineer role at Conch Technologies Inc involves administering and engineering Genesys Cloud solutions. The position requires extensive experience in architecting inbound flows, building scripts, and troubleshooting integrations. This is a remote contract position lasting between 6 to 12 months. Candidates should possess strong analytical skills and effective communication abilities.

Key Responsibilities:

• Administer and engineer Genesys Cloud solutions.
• Architect inbound flows and common modules.
• Build and support Genesys Cloud Scripts.
• Develop and troubleshoot Data Actions.
• Work with REST APIs and third-party integrations.
• Understand contact center routing concepts, queues, skills, and user management.
• Troubleshoot call flows, integrations, and authentication issues.
• Provide analytical and problem-solving support.
• Document processes and communicate effectively with stakeholders.

Key Skills:

• 3+ years of experience with Genesys Cloud administration and engineering.
• Strong hands-on experience architecting inbound flows and common modules.
• Experience building and supporting Genesys Cloud Scripts.
• Experience developing and troubleshooting Data Actions.
• Experience working with REST APIs and third-party integrations.
• Understanding of contact center routing concepts, queues, skills, and user management.
• Experience troubleshooting call flows, integrations, and authentication issues.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT