Genesys Developer // REMOTE
Posted 5 days ago by 1751617244
Negotiable
Outside
Remote
USA
Summary: Seeking a Genesys Developer to join the Unified Communication and Collaboration team, focusing on innovative solutions. The role involves developing IVR interaction flows, enhancing Chatbot functionalities, and collaborating with the contact center business unit. The ideal candidate will possess strong analytical and problem-solving skills, along with effective communication abilities. This position is remote but requires candidates to be local to California.
Key Responsibilities:
- Develop and implement IVR interaction flows using Genesys Architect for voice, email, and digital messaging.
- Enhance Chatbot functionalities and associated Genesys reporting.
- Consult on requirements, design, and implementation of prioritized Genesys enhancements.
- Perform troubleshooting and testing of Genesys flows to ensure optimal performance.
- Collaborate with the contact center business unit to deliver effective solutions.
Key Skills:
- At least 2 years of experience with the Genesys Cloud CX Architect development tool.
- Minimum of 5 years of experience in contact center operations.
- Proficiency in flow development for voice and digital messaging interactions.
- Experience with REST API integrations and Genesys data actions.
- Familiarity with best practices in chatbot flow design and troubleshooting.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Genesys Developer
Remote in Sacramento, CA
12 months
Need local to CA
Seeking a Genesys Developer to join their team. As a Genesys Developer, you will be part of the Unified Communication and Collaboration team supporting innovative solutions. The ideal candidate will have strong analytical skills, excellent problem-solving abilities, and effective communication skills which will align successfully in the organization.
What's the Job:
Develop and implement IVR interaction flows using Genesys Architect for voice, email, and digital messaging.
Enhance Chatbot functionalities and associated Genesys reporting.
Consult on requirements, design, and implementation of prioritized Genesys enhancements.
Perform troubleshooting and testing of Genesys flows to ensure optimal performance.
Collaborate with the contact center business unit to deliver effective solutions.
What's Needed:
At least 2 years of experience with the Genesys Cloud CX Architect development tool.
Minimum of 5 years of experience in contact center operations.
Proficiency in flow development for voice and digital messaging interactions.
Experience with REST API integrations and Genesys data actions.
Familiarity with best practices in chatbot flow design and troubleshooting.