Genesys Developer | Must work on W2

Summary: The Genesys Developer role involves supporting a significant Genesys call center implementation and modernization initiative, primarily working remotely with occasional travel to Jacksonville, FL. The position requires extensive experience with Genesys technologies and a strong background in contact center operations. Candidates must possess both technical skills and experience in deploying and administering contact center platforms.

Key Responsibilities:

• Support a major Genesys call center implementation and contact center modernization initiative.
• Implement and deploy Genesys solutions.
• Design and configure IVR / Call Flow.
• Administer and develop Contact Center platforms.
• Support new contact center rollouts.
• Integrate REST API / CRM solutions.

Key Skills:

• 5 plus years of Genesys experience.
• Strong hands-on experience with Genesys Cloud.
• Genesys implementation and deployment experience.
• IVR / Call Flow design and configuration.
• Contact Center platform administration and development.
• Experience supporting new contact center rollouts.
• REST API / CRM integration experience is preferred.
• Genesys Cloud Certification (preferred).
• Healthcare industry experience (preferred).
• Experience with large-scale contact center migrations (preferred).

Salary (Rate): £72.00 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT