Genesys Developer
Posted 6 days ago by 1751545847
Negotiable
Outside
Remote
USA
Summary: The Genesys Developer role is a remote position focused on developing and enhancing IVR interaction flows, Chatbots, and reporting within the Genesys Cloud CX platform. The contractor will engage in tasks related to flow development and may consult on design and implementation of prioritized enhancements for the contact center business unit. A strong background in Genesys Architect and contact center operations is essential for success in this role. The position is set for a duration of 6 months and operates on a task order basis.
Key Responsibilities:
- Develop IVR interaction flows and Chatbots using Genesys Cloud CX Architect.
- Consult on requirements, design, and implementation of Genesys enhancements.
- Perform flow development for various interaction types including voice and digital messaging.
- Implement best practices for Directed dialog and Natural Language Understanding.
- Configure Genesys data actions and integrate with REST API services.
- Migrate Genesys Architect flows between DEV and PROD environments.
- Troubleshoot and test Genesys flows for optimal performance.
- Integrate third-party modules into Genesys flows.
Key Skills:
- At least 2 years of experience with Genesys Cloud CX Architect development tool.
- Minimum of 5 years of contact center operations experience.
- Experience with IVR applications and flow development.
- Knowledge of REST API integrations and data actions.
- Familiarity with chatbot flow design and troubleshooting.
- Understanding of Genesys SMS and Email interactions.
- Experience with Google Dialog Flow integration.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Genesys Developer Remote / Pacific Time 6 Months
SCOPE OF WORK:
Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.
Mandatory Requirements
- At least 2 years of experience with the Genesys Cloud CX Architect development tool At least 5 years of contact center operations experience
- Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types. Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
- Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.
- Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.
- Experience using Genesys data actions to retrieve/post data through REST API integrations to client provided JSON based web services
- Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods
- Experience migrating Genesys Architect flows from a Genesys DEV tenant to a PROD tenant Experience with Genesys SMS and Email interactions
- Understanding best practices in chatbot flow design
- Ability to troubleshoot and test Genesys flows
- Familiarity with integrating 3rd party modules such as Google Dialog Flow into a Genesys flow
Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice. Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.