Genesys Developer .
Posted 6 days ago by 1751545414
Negotiable
Outside
Remote
USA
Summary: The role of Genesys Developer involves working with the Unified Communication and Collaboration team at SMUD to develop and enhance Genesys Cloud CX solutions. The contractor will focus on IVR interaction flow development, Chatbot enhancements, and Genesys reporting, while also consulting on design and implementation deliverables. A strong background in contact center operations and Genesys Architect development is essential for this position. The role is remote and expected to last for over six months.
Key Responsibilities:
- Develop IVR interaction flows and Chatbot enhancements using Genesys Cloud CX Architect.
- Consult on requirements, design, and implementation of prioritized Genesys enhancements.
- Perform flow development for various interaction types including voice and digital messaging.
- Implement best practices for Directed dialog and Natural Language Understanding.
- Configure Genesys data actions and integrate with REST API services.
- Migrate Genesys Architect flows from DEV to PROD environments.
- Troubleshoot and test Genesys flows and interactions.
- Integrate third-party modules into Genesys flows.
Key Skills:
- At least 2 years of experience with Genesys Cloud CX Architect development.
- Minimum of 5 years in contact center operations.
- Experience with IVR applications and call flow development.
- Knowledge of Genesys data actions and REST API integrations.
- Familiarity with chatbot flow design and troubleshooting.
- Experience with Genesys SMS and Email interactions.
- Understanding of Avaya Aura Unified Communications environment.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Client: SMUD
Role: Genesys Developer.
Remote
6 + Months
SCOPE OF WORK:
SMUD s Unified Communication and Collaboration team is seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.
Mandatory Requirements
At least 2 years of experience with the Genesys Cloud CX Architect development tool
At least 5 years of contact center operations experience
Technical Requirements
- Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types. Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
- Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.
- Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.
- Experience using Genesys data actions to retrieve/post data through REST API integrations to SMUD provided JSON based web services.
Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods
- Experience migrating Genesys Architect flows from a Genesys DEV tenant to a PROD tenant
- Experience with Genesys SMS and Email interactions
- Understanding best practices in chatbot flow design
- Ability to troubleshoot and test Genesys flows
- Familiarity with integrating 3rd party modules such as Google Dialog Flow into a Genesys flow
Desirable Qualifications
Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice. Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.