Genesys Developer
Posted 5 days ago by 1750332378
Negotiable
Outside
Remote
USA
Summary: The Genesys Developer role involves designing, developing, and maintaining Genesys-based contact center solutions tailored to business needs. Key tasks include developing and customizing IVR and call flows, integrating with external systems, and troubleshooting issues. Familiarity with various Genesys features, including AI functionalities, is essential for success in this position.
Key Responsibilities:
- Design, develop, and maintain Genesys-based contact center solutions.
- Develop, customize, and configure IVR flows and call flows.
- Integrate contact center solutions with external systems.
- Troubleshoot issues related to Genesys solutions.
- Utilize different Genesys features such as co-browsing, Agent assist, and co-pilot.
Key Skills:
- Experience with Genesys contact center solutions.
- Proficiency in developing and customizing IVR and call flows.
- Knowledge of integration with external systems.
- Ability to troubleshoot technical issues.
- Familiarity with AI features in Genesys.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Details:
Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.
This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.
Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.