Genesys Developer
Posted 1 week ago by 1750332341
Negotiable
Outside
Remote
USA
Summary: Genesys Developers are responsible for designing, developing, and maintaining contact center solutions based on Genesys technology to fulfill business needs. Their role includes customizing IVR and call flows, integrating with external systems, and resolving technical issues. Familiarity with various Genesys features, including AI functionalities, is essential for success in this position.
Key Responsibilities:
- Design, develop, and maintain Genesys-based contact center solutions.
- Develop, customize, and configure IVR flows and call flows.
- Integrate Genesys solutions with external systems.
- Troubleshoot and resolve issues related to Genesys applications.
- Utilize knowledge of Genesys features such as co-browsing, Agent assist, and AI functionalities.
Key Skills:
- Experience with Genesys technology and solutions.
- Proficiency in developing and customizing IVR and call flows.
- Ability to integrate systems and troubleshoot technical issues.
- Knowledge of AI features and functionalities within Genesys.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Genesys developers should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.
This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.
Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.