Genesys Developer

Genesys Developer

Posted 7 days ago by 1750263558

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Negotiable
Outside
Remote
USA
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.NET Framework Agile Methodology Amazon Lex Amazon Web Services (AWS) Application Programming Interface (API) Artificial Intelligence Avaya (Telecommunications) Avaya Unified Communications Management AWS Lambda Back End (Software Engineering) Cloud Computing Cloud Technology Constituent Relationship Management Continuous Integration and Continuous Delivery Customer Relationship Management (CRM) Software Generic Programming Genesys Interactive Voice Response Java (Programming Language) Jenkins JSON Lex (Software) Node.js Nodejs Python (Programming Language) Salesforce ServiceNow Software Development Speech Recognition Speech Recognition Software SQL (Programming Language) Web Services

Summary: The Genesys Developer role involves designing, configuring, developing, and supporting conversational IVRs and chatbots using Genesys Cloud Architect and AWS tools. The position requires leading API integrations and collaborating with product owners to enhance customer experiences through agile methodologies. Additionally, the developer will maintain existing telephony solutions and demonstrate problem-solving skills in a remote work environment. The role emphasizes hands-on experience with contact center platforms and cloud solutions.

Key Responsibilities:

  • Design, Configure, Develop, and Support Conversational IVRs and Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
  • Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database).
  • Partner with product owners to understand business needs, gather requirements, and develop solutions using agile methodologies.
  • Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting.
  • Support and maintain existing Avaya Telephony and Contact Center solutions, demonstrating complex problem-solving skills.

Key Skills:

  • 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc).
  • 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
  • Experience with Genesys-Pure-Cloud or Genesys Engage, hands-on implementation, Configuration, deployments to production and support is a plus.
  • Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot.
  • 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands-on development and deployment experience.
  • 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python.
  • Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc.
  • Experience integrating with CRM apps including SalesForce and ServiceNow is a plus.
  • Agile knowledge with SAFe or NWOW framework is preferred.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Genesys Developer

Newark, NJ / Ft. Washington, PA (Remote job)

RESPONSIBILITIES

Design, Configure, Develop, and Support Conversational IVR s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.

Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)

Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.

Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting

Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

QUALIFICATIONS

5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)

2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.

Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot

4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience

4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python

Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc

Experience integrating with CRM apps including SalesForce and ServiceNow is a plus

Integrations with CRM Systems

Agile knowledge with SAFe or NWOW framework is preferred

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