Genesys Developer-Full Time role

Genesys Developer-Full Time role

Posted 2 days ago by Vaarida Technologies llc

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Negotiable
Undetermined
Remote
Remote or New Jersey
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Application Programming Interface (API) Artificial Intelligence Cloud Computing Cloud Technology Extensible Markup Language (XML) Genesys Interactive Voice Response JSON Management RESTful API Salesforce Software Development Stakeholder Management

Summary: The Genesys Developer role requires a professional with over 4 years of hands-on experience in Contact Center technologies, specifically in Genesys Cloud IVR development. The position involves designing and developing IVR solutions, migrating legacy systems to Genesys Cloud CX, and collaborating with various stakeholders to enhance contact center capabilities. Strong expertise in Genesys components and APIs, as well as excellent communication and problem-solving skills, are essential for success in this role.

Key Responsibilities:

  • Develop and maintain IVR and call routing flows using Genesys Architect.
  • Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.
  • Design, develop, and deliver IVR solutions and conversational bots using Genesys Dialog Engine and third-party platforms.
  • Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals.
  • Ensure solutions align with best practices, security standards, and performance expectations.
  • Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX.
  • Demonstrate experience in migrating legacy or on-premise contact centers to Genesys Cloud CX.
  • Provide operational support and customization for Genesys Cloud.
  • Utilize strong analytical, organizational, and problem-solving skills to meet deadlines and maintain high-quality work standards.
  • Contribute to the development of new theories and methods in contact center technology.
  • Maintain strong communication skills, both verbal and written.
  • Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.
  • Demonstrate solid experience with Genesys APIs and integrations with third-party systems and CRMs.
  • Have a strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling.
  • Configure and orchestrate omnichannel solutions.
  • Utilize Genesys AI services such as IVA and Agentic AI.

Key Skills:

  • 4+ years of hands-on experience in Contact Center technologies.
  • Strong expertise in Genesys Cloud IVR development using Architect.
  • Proven capability in IVR design and end-to-end call flow development.
  • Hands-on experience across Genesys Cloud CX components.
  • Strong understanding of Genesys APIs and integrations with third-party systems.
  • Experience with AI & Bots, Dialers, Live Chat, and Workforce Management (WFM).
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • Ability to meet deadlines and maintain high-quality work standards.
  • Experience with Genesys Dialog Engine and third-party bot platforms.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job description below

  • 4+ years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect
  • Proven capability in IVR design and endtoend call flow development, including secure flows and AI/bot integrations
  • Strong handson experience across Genesys Cloud CX components, including:
  • IVR, Call Routing, CTI, Agent Desktop
  • AI & Bots, Dialers, Live Chat, Workforce Management (WFM)
  • Omnichannel configuration and orchestration
  • Genesys AI services such as IVA and Agentic AI

  • Demonstrated experience in migrating legacy or onpremise contact centers to Genesys Cloud CX
  • Solid experience with Genesys APIs and integrations with thirdparty systems and CRMs (e.g., Salesforce)
  • Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling
  • Handson experience in Genesys Cloud enablement, configuration, customization, and operational support
  • Ability to design, develop, and deliver IVR solutions and conversational bots using:
  • Genesys Dialog Engine , Thirdparty bot platforms such as Google Dialog flow and Amazon Lex
  • Requires strong analytical, organizational, and problem-solving skills.
  • Strong communication skills, both verbal and written.
  • Must be able to meet deadlines.
  • Ability to set and maintain high quality work standards.
  • Frequently contributes to the development of new theories and methods.
  • Ensure solutions align with best practices, security standards, and performance expectations
  • Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX
  • Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support
  • Design, develop, and maintain IVR and call routing flows using Genesys Architect
  • Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities
  • Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals

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