Genesys Developer Chatbot & XML Integration

Summary: This role is for a Genesys Developer specializing in Chatbot and XML Integration, focusing on implementing self-service IVR and Omnichannel Routing using Genesys Cloud CX. The position is fully remote and requires expertise in building and customizing Chatbots and Voice Bots. Candidates should have strong functional knowledge across various communication channels and experience with backend integrations. Certification as a Genesys Cloud CX professional is preferred.

Key Responsibilities:

• Experience implementing self-service IVR and Omnichannel Routing using Genesys Cloud CX.
• Expertise in building and customizing Chatbots and Voice Bots via Genesys Architect Bot Flows.
• Strong functional knowledge across Voice, SMS, Chat, Email, and Bot integration use cases.
• Experience with XML scripting, custom logic flows, and backend integrations.
• Delivery experience in speech analytics, dynamic menus, and customer interaction design.
• Certified Genesys Cloud CX professional preferred.

Key Skills:

• Experience with Genesys Cloud CX.
• Chatbot and Voice Bot development expertise.
• Knowledge of Voice, SMS, Chat, Email integration.
• XML scripting and backend integration experience.
• Speech analytics and customer interaction design skills.
• Genesys Cloud CX certification preferred.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT