Genesys CX Enablement & Strategy Architect

Summary: The Genesys CX Enablement & Strategy Architect role focuses on developing and implementing strategies to enhance customer experience using Genesys solutions. This position is remote and requires expertise in customer experience architecture. The architect will collaborate with various stakeholders to ensure successful deployment and optimization of CX solutions.

Key Responsibilities:

• Develop and implement customer experience strategies using Genesys solutions.
• Collaborate with stakeholders to optimize CX deployments.
• Provide architectural guidance and best practices for Genesys implementations.
• Analyze customer feedback and performance metrics to drive improvements.

Key Skills:

• Expertise in Genesys customer experience solutions.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience in customer experience strategy development.

Salary (Rate): £175,000 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other