Genesys CX Architect (IVR)

Genesys CX Architect (IVR)

Posted 5 days ago by 1751003410

Apply
Negotiable
Outside
Remote
USA
Apply
Business Efficiency Business Requirements Business Strategies Cloud Computing Cloud Technology Dialogflow (Google Service) Genesys Interactive Voice Response Technology Solutions

Summary: The Genesys CX Architect (IVR) role involves planning, developing, testing, and implementing Contact Center solutions to enhance business efficiency and productivity. The position requires translating business needs into technical specifications and maintaining expertise in Contact Center technologies. The architect will also consult on modernization projects and influence strategic technology decisions. This is a remote position based in the USA with a focus on Genesys Cloud CX and Google CCAI technologies.

Key Responsibilities:

  • Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals.
  • Identify and communicate business needs and translate business requirements into technical system and functional specifications.
  • Maintain the broadest range and depth of knowledge in the Contact Center respective area of expertise within the Client's IT organization.
  • Knowledge of emerging technologies and influence strategic decisions regarding technical direction of the business.
  • Consult on large scale Contact Center modernization projects/programs as a subject matter expert of existing and new Contact Center technology.
  • Drive new technology direction on cross-divisional technology solutions and highly complex tasks, projects/programs, and support issues.
  • Five plus years of experience in multiple technology areas required.
  • Demonstrate strong knowledge in the following major technology areas: Genesys Cloud CX (Call Flow Design), Google CCAI (DialogFlow Design), Cyara Testing Products.

Key Skills:

  • Expertise in Genesys Cloud CX (Call Flow Design).
  • Experience with Google CCAI (DialogFlow Design).
  • Knowledge of Cyara Testing Products.
  • Strong understanding of Contact Center technologies.
  • Ability to translate business requirements into technical specifications.
  • Experience in consulting on large scale modernization projects.
  • Five plus years of experience in multiple technology areas.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Title: Genesys CX Architect (IVR)

Location: Remote

Duration: 12 months with possible extension.

Technology Consultant Job Description:

  • Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals.
  • Identify and communicate business needs and translate business requirements into technical system and functional specifications.
  • Maintain the broadest range and depth of knowledge in the Contact Center respective area of expertise within the Client's IT organization.
  • Knowledge of emerging technologies and influence strategic decisions regarding technical direction of the business. Consult on large scale Contact Center modernization projects/programs as a subject matter expert of existing and new Contact Center technology; on and helps drive new technology direction; on cross-divisional technology solutions; and on highly complex tasks, projects/programs and support issues that involve a high degree of risk or impact to business unit performance and has a high level of knowledge within one or more areas of specialty.
  • Five plus years of experience in multiple technology areas required.
  • Demonstrate strong knowledge in the following major technology areas:
  • Critical Technical Areas of Expertise
  • Genesys Cloud CX (Call Flow Design)
  • Google CCAI (DialogFlow Design)
  • Cyara Testing Products
Apply
Similar Jobs
Loading data...